Insurance Claims · Resource
Home insurance claim contact numbers
If your home has been damaged by fire, flood, storm or a burst pipe, the first call is to your insurer. Below are the claims lines for Australia's major home insurers, and a quick checklist for what to do first.
Need accommodation? Call 1300 994 554What to do first when your home is unliveable
- 1
Make sure everyone is safe
If there is immediate danger — fire, gas, structural collapse, live electrical — call 000 first. Only re-enter when it is safe.
- 2
Prevent further damage if you safely can
Turn off water or power at the mains if that stops the damage getting worse. Don't put yourself at risk.
- 3
Take photos and video before you clean up
Document every affected room and item. Your insurer will want evidence, and it makes the claim faster.
- 4
Call your insurer to lodge the claim
Use the claims number on your policy (or the list below). Ask specifically about temporary accommodation — it's part of most home policies.
- 5
Keep every receipt
Emergency accommodation, meals and essential purchases may be reimbursable. Keep records from day one.
Major insurer claims numbers
The general claims line for each insurer. Always confirm against the number on your own policy documents.
| Insurer | Claims number | Notes |
|---|---|---|
| AAMI | 13 22 44 | 24/7 for emergencies |
| NRMA Insurance | 131 123 | 24/7 to lodge a claim |
| Suncorp | 13 25 24 | 24/7 to lodge a claim |
| Allianz | 13 10 13 | Claims line |
| Budget Direct | 1300 139 591 | 24/7 claims |
| GIO | 13 14 46 | Claims line |
| QBE | 13 37 23 | Claims & enquiries |
| Youi | 13 9684 | 24/7 (13 YOUI) |
| CommBank / CommInsure | 13 1361 | Claims (underwritten by Hollard) |
| Australian Seniors | 13 13 43 | 24/7 (underwritten by Hollard) |
| Real Insurance | 13 19 48 | 24/7 (underwritten by Hollard) |
Numbers last checked July 2026. These are general claims lines and can change — always use the number on your policy documents. Boutique Property Hosts is not affiliated with any insurer listed.
Temporary accommodation questions
Does home insurance cover temporary accommodation?
Most home building policies include temporary accommodation (also called "loss of rent" or "alternative accommodation") when your home is unliveable due to an insured event. Cover is usually a percentage of the sum insured or a set period — check your PDS or ask your insurer when you lodge the claim.
How quickly can we get into temporary accommodation?
Once your insurer approves temporary accommodation, we can often place a family in a furnished whole home within 24 hours. Call us early — we can start lining up a home while your claim is being assessed.
Can I choose a house instead of a hotel or serviced apartment?
Often, yes. Your policy covers accommodation appropriate to your household. If a hotel or serviced apartment can't fit your family or won't take your pet, a whole home can be a reasonable request — and we can talk to your insurer or their booking agent directly.
Home unliveable? We can help today.
Call us while you're arranging your claim and we'll start lining up a furnished, pet-friendly home for your family — usually within 24 hours.