Insurance Claims
Insurance claim temporary accommodation
When flood, fire, storm or mould forces your family out of your home, you need more than a hotel room. Boutique Property Hosts provides fully furnished family homes so you can keep living normally while your property is repaired.
Trusted by leading Australian insurers
How the process works
Getting into a temporary home through your insurance claim is straightforward. Here's what to expect.
Temporary accommodation is approved
After your home is damaged, your insurer assesses the claim and approves temporary accommodation as part of your policy.
You or your insurer contacts us
Get in touch directly, or have your insurer or their booking agent reach out with your family's requirements — location, bedrooms, pets and expected duration.
We match you with a home
We find a fully furnished family home close to your suburb, schools and daily routine — pets included.
Move in and feel at home
Settle in with everything you need — kitchen, laundry, WiFi, linen and more — and stay as long as your repairs take.
Why choose us over a hotel?
Hotels are built for short stays. When your family is displaced for weeks or months, you need a real home.
Real family homes
Full kitchens, laundries, backyards and multiple bedrooms. Everything a family needs to live normally during a difficult time.
Pet friendly
Most of our homes welcome pets. No need to kennel your dog or rehome your cat during an already stressful period.
Close to home
Our homes are spread across Sydney's south so your family can stay near schools, work and their support network.
Flexible duration
Insurance claims are unpredictable. We offer easy extensions when repairs take longer than expected — no fixed check-out dates.
Types of insurance claims we support
We provide temporary accommodation for families displaced by all types of home insurance claims, including:
Flood damage
Sydney's south is prone to flash flooding, particularly in low-lying suburbs near the Georges River. We house families while flood-damaged homes are dried, stripped and rebuilt.
Fire damage
Whether from a house fire or bushfire, fire-damaged homes can take months to repair. Our furnished homes provide stability during a deeply unsettling time.
Storm damage
Severe storms can damage roofs and windows and make homes unliveable. We provide temporary accommodation while storm repairs are completed.
Mould remediation
Mould contamination often requires families to vacate while remediation is carried out. Our homes provide a safe, healthy environment during the process.
Helping families since 2018
With 191+ completed stays across Sydney's south, we've helped hundreds of families find comfortable temporary homes during their insurance claims. Our guests consistently tell us how relieved they are to be in a real home rather than a hotel — especially families with children and pets.
Helpful resources
Practical guides to help you navigate a home insurance claim.
Insurance claim contact numbers
Claims lines for Australia's major home insurers, plus what to do first when your home is unliveable.
Does insurance cover temporary accommodation?
How accommodation cover works, how much is usually included, and how to get a house instead of a hotel.
How long does an insurance rebuild take?
A realistic timeline for an Australian insurance repair — and why families are often out longer than expected.
Serviced apartments vs houses
The honest, side-by-side difference for a family staying through an insurance claim.
Been offered a hotel or serviced apartment?
If your insurer has placed you somewhere else in the Shire, see how a whole home compares.
Need temporary accommodation?
Whether you're a family displaced by a claim, an insurer or a booking agent, get in touch to discuss your accommodation needs.